Avalon Voice & Data – Service Support

As a member of the SME sector, we at Avalon understand the difficulties involved in running a profitable organization in today’s environment.

Costs are critical but quality and reliability are foundations for success and without these every business will fail.

Avalon believes that the quality and reliability of our customer service has a direct impact on our client’s reputation. It is because of this that we are 100% focused on providing a world class service to our customers.

Avalon has developed a number of service packages depending on our clients needs. From a simple callout service to a fully managed support services including pro active network management, online data storage and extensive disaster recovery services.

We have also invested in a state of the art customer service & call centre management tools. We have live information on the status of all our service calls and can update our clients in real time. In fact our clients can log into our system directly and log a service call or monitor the status of outstanding service calls themselves.

And most importantly, we can provide this service at a competitive price point.